Customer Testimonials
Friendly, courteous service. We were welcomed like long-time customers even though it was our first visit.
The dealership was great and didn’t have to wait long on my service. My service provider was great. Will Hallman
Took my Camry to get serviced great customer service I was in and out would definitely be back
I was kept well informed by my service representative. The options of repairs were well laid out for me.
Physical work area was clean, staff friendly and cooperative . My service representative, Christian was friendly and displayed a positive attitude. He was knowledgeable and answered all my questions.He exhibited a professional and courteous attitude and keep me informed on the work progress on may automobile. As always , another 5-star visit!
I would like to offer a suggestion. When someone is standing in front of a service counter for 5-10 minutes, the other advisors that are sitting at there with NO customer, it would be nice for them to make the effort to ask the customer standing at the empty counter if the could assist them. Just a thought. 😊
Chris Tudor is always friendly and knowledgeable and thorough in answering questions. He’s the best!!
I had my 2017 highlander serviced at Jim Hudson. I just moved to the area. Christian Brown service technician went above and beyond. Highly recommended.
Greeted when I drove in and asked how they could help me. Told me services I needed to help take care of my truck. Called during service and told about concerns for my battery and need for tuneup. Great service.
In the 5 years I have Bern dealing with this dealership, I have never had a bad experience. The service has always been prompt and convenient as possible.
I do not wish to answer this part of the questionnaire!! Thank you very much!!! This is ridiculous that you have to use 25 word minimum!!
Out of the past 6 years I have used your dealership to service my two vehicles, Chris Tudor was hands down the beat advisor I have had the pleasure of working with. Frequent updates, thorough explanation and just an over all great customer service attitude.
Overall review was good. the service was good . The information needed on the vehicle for servicing was knowledgeable. The employee was nice, knowledgeable, and professional.
I have used this dealership for vehicle purchases and follow up service because of the type service provided - fair, transparent, efficient /professional/helpful staff (as displayed by Ken), and ease of making appointments. Transport service to another location, while service is being done, is a plus.
Knowledgeable, Friendly, very good experience.. have purchased several vehicles from Scott.
I received good service and it was done in the time I was given. It was a little long though approx. 2 hours to get a tire repaired.
My first new car was my 2014 Camry. The buying experience was great and routine maintenance has been nothing but exceptional. My next Toyota will be bought and maintained at Jim Hudson Toyota in Irmo.
Great service good facilities Awesome staff Great price Hunter Limeback the BEST Cookies and coffee excellent
Good service. Quick and efficient Car was cleaned Satisfied Only issue is have to take time to write 25 words. Change that requirement would help
Service for 20000 mile checkup. Expected to be at service center for a couple of hours but service completed in roughly one hour.
Hunter Lineback always provides me with excellent customer service. Even though my warranty recently expired, I still drive 2 hours to have my 4Runner serviced at Jim Hudson Toyota.
Excellent visit facilitated by Mark Racer in the service department. He was friendly, polite, took the time to make sure my vehicle service needs were met. My routine service was completed in a timely manner.
Great service, the staff were amazing and took the extra time to find me the best options for a new tire. It was easy to find everything, and the waiting area was very comfortable!
Professional and courteous service staff at Jim Hudson. Ken explained clearly the service to be provided with the scheduled maintenance on my Tundra and got me in and out in a timely fashion.
Very professional, kind and respectful. No pressure. Outstanding service. We have always heard very nice things of all Jim Hudson Facilities and it was definitely proven when we purchased our vehicle. Thank you!
All of the folks at Jim Hudson Toyota were very helpful and friendly. They took their time to answer questions and to show the features on the vehicles.
Always a good experience at Jim Hudson Toyota. Ken Barton got me in and out quickly and the cost was as estimated. Very pleased as always
Christian gave a 5 star performance. I am glad that he is my new service advisor after Mike Crocker's retirement. My second experience with him in 30 days.
Friendly, relaxed, low pressure-- great deal! Excellent experience. Tom Burley extremely capable and helpful. Wound up getting a great deal for my trade-in; Tom was especially helpful and patient with setting up the new Corolla.
Was time for 5K tire rotation. Made and appointment and when I arrived was greeted by service tech. Was in and out in a short time. Hardly had time to sit down.
Very professional and courteous each time I service my vehicle. Service always performed in a timely manner.
Christian gets 5 stars, was late for my oil change, still received VIP service, was finished in less than an hour. very good customer service
Our experience with purchasing our Highlander was excellent because of the great salesman we had! Carson made our experience very pleasant and we would definitely buy again if Carson was our salesman!
My service advisor was absolutely great! When they say it’s all about how you made someone feel, Christian gets 5 gold stars. I was from out of state, your team got me in for a needed service and again the communication and friendliness made it all painless. Thank you!
Tried other dealer closer to home but came back to Hudson because of their customer service. They treat you like a guest and service time impressed me!
My Service Advisor Ben Turner was awesome! Very helpful and always puts the customer first. This dealership is a great place to do business. Loved the video presentation as well.
My technician Ben Turner could not have been better. He was very helpful and kind. He greeted me with a smile and quickly helped me with my repair issue.
Excellent service. Well-informed of services needed during our original consultation and updated with findings/recommendations throughout the process. Completed in the timeframe quoted. Thanks for your quality service.
They were friendly and gave great service. They kept me well informed about what was happening. Loved the video of the inspection of my cat.
The experience was professional and very easy. I dropped my car off a day before my appointment. They called me at 8 in the morning with a complete diagnosis of my problem and the price to fix it. There was a video of my inspection which was very impressive. There was no extra haggling and things I need to do. I will definitely come back here for my repairs.
Christian did a great job for me promptly. I am a long time customer and my service contact retired. Really great to start a new relationship with Christian.
The only thing I was disappointed in was that I had my previous car, a 2005 Chevy Impala, in for service in May, 2021 and they replaced the brake lines for $1640. At that time, they had my car on the lift and no mention was made about the condition of the frame. In July, however, I had a fuel leak in the car and it was found that the frame was rusted out and the car was deemed not roadworthy. Therefore, I traded it in and leased a 2021 Camry. Had they discovered the frame rust two months earlier it would have saved ...
I drive from Boone, NC to come to your dealership for service on my car. I have been doing this since 2004 and will continue because Tim Hudson Toyota in Irmo has the best service department of any dealership I have ever used. I buy my cars there too.
Top notch customer service for my service appointment. Appreciate the video of car with the recommendations. Thoroughly explained what was needed for my car now and going forward.
I appreciate the good service at Jim Hudson and especially the man in the service department Jonathan Arnold. Reliable service and not too long to wait.
Service Advisor does great job. Service was completed in a very acceptable time period and waiting area was clean and comfortable. Coffee was good, quick and easy.
I know Mr. Jim Hudson, the service department for the past sixteen years, and the Jim's Toyota facility. Dale Strickland excellent sales representative, went above was expected to make sure I got the vehicle I wanted to purchase.
Great experience. Brandon and David were great to deal with and the finance guy was super helpful too. i highly recommend this dealership. Thank you
i am using toyota for almost 30+ years .i am like toyota family. Happy with car and people working with dealership. service guy Ben Turner was extremely helpful
Made an appointment on line and when I arrived was taken right away and kept Informed throughout the time I was at the service section.
Got in and out for a tire rotation. They also did a courtesy car wash. Asked about my service package and got a full explanation.
This dealership goes above and beyond to provide care for your vehicle. When I had some trouble with one of my trips for service because of the amount of time service was taking, I spoke with the head of the department and was satisfied with the outcome.
It was the best servicing I've ever had! I have been going there for years, purchased four vehicles, and always receive excellent service. Highly recommend.
I bring my vehicles in alot. I have bought 3 cars from your dealorship and have been more than satisfied with their performance and quality.
Chris Tudor is an asset to your company as he was friendly and courteous when I worked with him on my last service visit. He was also most knowledgeable!
We called with an issue with my car and wanted to get in asap. They were able to get us in the same day. I had my car fixed and back that afternoon. Everyone was very attentive and courteous. They explained what was wrong and what needed to be done. We were so happy to be able to get in and out so quickly.
I work only with Chris Tudor for my service needs of my 2013 4 Runner. TI trust his advise, the work that he recommends that is needed & appreciate his honesty. I call Chris to make an appointment and he assesses what needs to be done over the phone, gives me an idea of how much it will cost and how much time it would take. I'm prepared to wait and have a clear understanding of what work needs to be done. If the service tech discovers something during the inspection I am notified in a timely manner and can make ...
I purchased a 2021 Toyota Tacoma SR5 last September and was very pleased with the salesman Marc Proctor who was super as well as the general manager Jamie. I came in for my 5,000 miles service and ended up leaving with a 2021 Toyota Tacoma TRD Sport. Marc was once again great and dealing with Jamie the General Manager was also great. I was very pleased with the trade in price allowed and the final selling price. I highly recommend and 5 STARS. The Service department was very clean and Will was very helpful and professional.
Always clean and helpful. My son and I coordinate our Toyota’s service to meet there and enjoy lunch together and spend the the time catching up.
Great experience! Service persons were very nice. They did a terrific job. I didn't have to wait long. Did not overcharge me. They explained to me what needed to be done.
Chris Tudor is the BEST - hands down! He really goes above and beyond and I trust him to give me the best advise for the repair to my vehicle.
Very nice services love the. Video on the technician services on the car service mgrwas extremely nice work done in one day as promised great job Thanks
The only place I will go to buy a car. I know that is not 25 words but it sums it up. Best of everything. Customer satisfaction is absolutely number one with Jim Hudson.
Christian was very friendly. He kept me updated throughout the service and went over with me what all my warranty covered and when it will expire.
I have dealt with Will on a couple of occasions and think he is excellent. He has good people skills and does a great job at managing expectations.
Christian Brown was very professional. He did an outstanding job. Made me feel welcome at your service department. Service was completed in a timely manner.
service tech was very accommodating. Service was fast and completed timely.
Very professional and quick military discount honored coffee great tasty TV on neutral channel clean bathroom smoking area with bench friendly staff free water bottles
It is very nice customsevice is great. You feel welcome.
Usually easy to schedule and prompt. Though some items I was charged for were part of lifetie warranty.
Good, professional sales professional, Christian Greene. Returned calls promptly, and supported the completion of the purchase professionally. His support was particularly important as I traveled from out of town to make the purchase.
James went above and beyond when the Apple Car Play stopped working. It turned out NOT to be a problem with the vehicle at all--I just needed to reboot my iPhone!
Service was done in a reasonable amount of time under 1hr and Ken was friendly
Outstanding service. I had communicated several particulars for service with Hunter Lineback and they were followed exactly. Thank you very much.
The work was completed in 49 minutes. The lounge is comfortable snd the staff was very friendly. I will say that I miss the canteen. I was disappointed to see that it’s no longer open on Saturdays. I assume that it closed as part of a necessary budget cut. Thanks for washing my car. The man I worked with was very nice and helpful.
We came in for an oil change and we were welcomed and taken care of immediately. We chose to wait but the wait wasn't very long. The work was done and we were very pleased. Everyone at Jim Hudson is very friendly and helpful.
Really nice & helpful folks at the dealership that always look out for us when servicing our vehicles!
We worked with Carson. He was great and I apologize I forgot the other 2 gentlemen's name ( manager and finance) really helped get the deal done. They went out of their way to bring a car from one of your other dealerships to me to look at. Very happy with the service at Jim Hudson.
Purchased a Toyota corolla which was not in stock at the dealership. David Bowden worked relentlessly to locate one and have it available when my son moved to Columbia. While another dealership asked for dealership and addendum fees, David gave us a great price. He was polite and stuck to the same price from Day 1 without any gimmicks. We worked through remotely over the phone since we were out of state.
Fast Service for installing a new tire, able to leave the car on Sunday evening and pick it up Monday afternoon. Thank you, Jim Hudson
Always a good experience when I take my car in for maintenance.
The service department is easy to drop off your car and has a nice waiting area. The service took about the right amount of time. It was busy today.
Had a very good experience at Jim Hudson this morning! Had no wait time after pulling into the Service Reception area. Christian Brown, the Assistant Service Manager was professional and very proficient! He had me in and out in less time than he had predicted! The vehicle was serviced, washed and I was on the road in less than an hour! Thanks Christian and Jim Hudson! This is the reason I keep coming back!!
Chris Tudor in the Service Department went out of his way to make sure my car problem was fixed in a superior and fast manner. Jim Hudson Toyota truly cares about its customers.
Pleasant visit. Clean dealership. Fast service. Bonus car wash was nice. Would recommend them to anyone who needs a Toyota serviced or who wants to buy a Toyota
This is the third car I have bought from Jim Hudson. I have had nothing but great service from sales and service departments. I will continue to use them for my car needs.
First visit, we spoke with Tim Clayton and he was very helpfully and informative. This was prior to our 2013 Highlander being declared a "total loss" by an insurance company. Second visit, Tim was helping another customer and he ask Brian Fagan to assist. Brian was also helpful and informative. After making our decision on the type of vehicle, Tim made all arrangements etc. for the 2021 purchase. When the new vehicle arrived, Tim explained the various functions, etc. The purchase was personable and professional.
Service Advisor was courteous. He gave me an estimated time for service when I arrived for my appointment and my vehicle’s service was completed within that time frame.
Fuel pump replacement recall performed. Service Rep was very professional and and the check in process very smooth. The service check in area was very clean and neat. The recall maintenance was performed quicker than I expected.
Very friendly and informative, discussed options and took my coupon. Quality work done in a timely manner, less than I was quoted. Very pleased with the car wash!
Great service from technicians and greatly appreciated assistance and recommendations from Hunter Lineback. Amenities are nice and dealership is convenient to get to and work from.
Great customer service! Love the fact that I bought my car from the dealership on Killian Road, but am able to get it serviced here since I live in Chapin. Nice waiting area! First service for my new Highlander.
Very friendly service and I was in and out like promised. Ben Turner helped me. The work on my car appears thorough. I enjoyed Ben's attention to detail.
Nicholas did a great job communicating with me & getting me taken care of .Was as always a good experience . Will definately be back for purchase or service again .
went above expectations in making sure my wife's car had everything it needed. Will continue to us Jim Hudson for our service needs. Did
The Service Department went above and beyond for me. IT was closing time on a Friday, and they still took the best care of me.
Great service! My Assistant Service Manager, Christian Brown, couldn't have been nicer or more helpful. I will be bringing my Camry back soon to get some needed maintenance performed and I also plan to bring in my Celica GTS to get new front brakes. Whether it's for minor maintenance or major repairs, they always give me excellent service.
Good experience. Bud Long was most helpful. He was very informative. Would certainly recommend him to everyone. He kept true on his promise to get me in and out in a reasonable time frame.
Chris Tudor is courteous, listened to what I had to say, is knowledgeable and was a pleasure to work with. I appreciate the attention he devoted to me and he cared about the dealership, and I value the service department experience each visit that I come.
Hunter does a phenomenal job taking care of my car needs. He does a great job being courteous and friendly. He does a good job projecting how long service will take.
